Terms and Conditions

1. Service Terms & Commitments

• All plans require a minimum 3-month commitment before cancellation is allowed.

• Clients must request cancellation at least 14 days before their next billing cycle to avoid additional charges.

• Clients may pause their plan at any time for up to 12 months, but during this period:Automations and integrations will be suspended.
  No maintenance or revision meetings can be scheduled.
  

2. Payments, Fees, & Refunds

• Payments are charged automatically on a monthly basis through the chosen payment method.

• If a payment is canceled or missed, all automations and integrations will be immediately suspended until payment is completed.

• Setup fees are non-refundable, except in cases where Kova AI is unable to fulfill the agreed-upon services. If this occurs, the setup fee will be fully refunded.

3. Ownership & Intellectual Property

• Clients own all rights to their website, domains, and related assets once the project is completed and fully paid for.

• Kova AI retains ownership of all automations and integrations created within the client’s system.

• Kova AI does not own or store any client data and has no rights to the client’s proprietary information.

• Clients cannot modify or alter their automations or integrations directly—any requested changes must be made through their monthly revision meetings.

4. Monthly Revisions & Additional Work

• Monthly revision hours can be used for:Additional integrations
  Adjustments to existing automations
  Website updates
  Any other requests within Kova AI’s capabilities
  

• Clients who require extra revision hours in a given month may purchase additional time for a fee.

5. Third-Party Tools & Responsibility

• Kova AI covers the cost of third-party automation and integration tools (e.g., Zapier, CRM subscriptions, APIs).

• Website-related third-party costs (hosting, domains, etc.) are transferred to the client upon project completion.

• Kova AI is not responsible for downtime, outages, or disruptions caused by third-party applications.

6. Termination & Right to Refuse Service

• Kova AI reserves the right to refuse service to any client at any time for any reason.

• Clients violating these terms or engaging in inappropriate conduct may have their services suspended or terminated without refund.

7. Privacy & Data Protection

• Client data is secured using SAML SSO authentication, ensuring no sensitive information is stored by Kova AI.

• Kova AI does not collect, store, or distribute client data.